FAQ

Creating an account at SpinPals Casino is quick and easy. Simply visit our website and click the 'Sign Up' button in the top right corner. You'll need to provide some basic information including your email address, create a password, and verify that you're at least 21 years old. Once you've completed the registration form, you'll receive a verification email. Click the link in that email to activate your account, and you'll automatically receive your welcome bonus of 30,000 Gold Coins and 3 Sweeps Coins. The entire process takes just a few minutes, and you'll be ready to start playing our extensive collection of games immediately after verification.

At SpinPals Casino, we operate using a dual-currency system that's common in sweepstakes casinos. Gold Coins (GC) are our primary virtual currency used for entertainment purposes only and have no real-world value. You can purchase Gold Coin packages or receive them through various promotions and daily login bonuses. Sweeps Coins (SC), on the other hand, are our promotional virtual currency that you receive as a bonus when purchasing Gold Coins, through daily login rewards, or through special promotions. While you can't directly purchase Sweeps Coins, they can be used to play games and potentially be redeemed for cash prizes, subject to our terms and conditions. This dual-currency system allows us to operate legally as a sweepstakes casino while still offering an engaging gaming experience.

Claiming your SpinPals welcome bonus couldn't be easier! When you register for a new account, you'll automatically receive 30,000 Gold Coins and 3 Sweeps Coins – no bonus code required. This no-deposit bonus is instantly credited to your account upon successful registration and email verification. If you'd like to boost your balance further, we offer an enhanced first purchase bonus of 2,300,000 Gold Coins plus 23 Sweeps Coins for just $20. To claim this offer, simply navigate to the 'Buy Coins' section after logging in and select this package. All bonuses are subject to our standard terms and conditions, but unlike traditional online casinos, sweepstakes casinos like SpinPals don't impose complicated wagering requirements on your Sweeps Coins, making it a more straightforward gaming experience.

SpinPals Casino accepts major credit cards including Visa and MasterCard for purchasing Gold Coin packages. When making a purchase, you'll receive Gold Coins for play plus bonus Sweeps Coins as a promotional gift. Our payment system is secured with industry-standard encryption technology to ensure your financial information remains protected. It's important to note that as a sweepstakes casino, SpinPals operates differently from traditional online casinos – you're purchasing virtual Gold Coins for entertainment, and the Sweeps Coins are provided as a promotional bonus. We currently don't accept direct cryptocurrency payments, but we're constantly evaluating new payment options to add in the future. For any payment-related questions or concerns, our customer support team is available to assist you.

SpinPals Casino features a diverse collection of over 300 high-quality casino games from respected software providers including Pragmatic Play, Hacksaw Gaming, Evoplay, and NetGaming. Our extensive slot selection includes popular titles like Fruit Twister Slots with its Wild Fruit Blast feature, the Irish-themed Leprechaun's Loot with exciting bonus rounds, Treasures of Egypt with its ancient mysteries, and Blazing Goals for sports enthusiasts. Each game offers unique themes, bonus features, and gameplay mechanics to suit different preferences. Beyond slots, we also offer table games and specialty options to round out our gaming library. All games can be played using either Gold Coins for fun or Sweeps Coins for a chance at winning redeemable prizes. Our game collection is regularly updated with new releases to ensure there's always something fresh and exciting to try.

SpinPals Casino offers reliable customer support through multiple channels to ensure you can always get help when needed. Our most immediate option is the live chat feature, accessible directly from our website by clicking the chat icon in the bottom right corner. This service connects you with a support representative who can address your questions in real-time. For less urgent matters or more detailed inquiries, you can email our support team at support@spinpals.com. We strive to respond to all email inquiries within 24 hours. Before contacting support, we recommend checking this FAQ section as many common questions are already answered here. Our support team is knowledgeable about all aspects of our platform, including account issues, game information, payment questions, and bonus details, ensuring you'll receive accurate and helpful assistance regardless of your concern.